IMPORTANT: By engaging Voxera services, signing any agreement, or making any payment, the Client agrees to be fully bound by these Terms and Conditions. Please read carefully before proceeding.
1. Definitions
"Voxera" refers to Voxera, owned and operated by Charlie Lee, Dublin, Ireland.
"Client" refers to any individual, business, dental clinic, or trade company that engages Voxera for services.
"Services" refers to Meta Ads management, lead generation campaigns, and any associated digital marketing services provided by Voxera.
"Lead" refers to a prospective customer enquiry generated through Meta Ads consisting of name, phone number, email address, and stated treatment or service interest.
"Qualified Lead" refers to a Lead that meets the agreed criteria — a real person providing genuine contact details and expressing interest in the Client's specified service or treatment.
"Ad Spend" refers to the budget paid directly by the Client to Meta Platforms Inc. for the distribution of advertisements.
"Pilot Period" refers to the initial 30-day service period.
"Agreement" refers to these Terms and Conditions together with any signed service agreement or invoice accepted by the Client.
2. Services Provided
2.1 Voxera will provide Meta Ads lead generation services as agreed with the Client, including campaign setup, ad creative direction, audience targeting, lead form creation, and real-time lead delivery.
2.2 All services are provided on a best-efforts basis. Voxera does not guarantee specific business outcomes beyond the agreed lead guarantee as defined in Section 5.
2.3 Voxera acts solely as a marketing services provider. Voxera is not responsible for the Client's internal sales process, follow-up speed, staff conduct, or conversion of leads into paying customers.
2.4 Voxera reserves the right to decline or terminate services to any Client at its sole discretion, with any prepaid unused fees refunded on a pro-rata basis.
3. Ad Spend & Client Responsibilities
3.1 Ad Spend is paid directly by the Client to Meta Platforms Inc. Voxera does not handle, hold, or process Ad Spend funds on the Client's behalf.
3.2 The Client is solely responsible for ensuring sufficient Ad Spend budget is maintained throughout the campaign period. Voxera accepts no liability for campaign underperformance caused by insufficient Ad Spend.
3.3 The Client must provide Voxera with admin access to their Facebook Business Page and Meta Ad Account as required for campaign setup and management. Failure to provide timely access may delay campaign launch and does not entitle the Client to any refund or extension.
3.4 The Client acknowledges that Meta Platforms Inc. may change its advertising policies, targeting options, or platform features at any time. Voxera accepts no liability for changes made by Meta that affect campaign performance.
3.5 The minimum recommended Ad Spend is €300 per month across all campaigns. Voxera cannot guarantee lead volume targets if the Client elects to run campaigns below this recommended threshold.
3.6 The Client acknowledges that Ad Spend paid to Meta Platforms Inc. is non-refundable and cannot be withdrawn, transferred, or recovered once allocated to a campaign. Ad Spend is held and managed entirely by Meta Platforms Inc. — Voxera has no access to, control over, or responsibility for these funds at any time. Voxera accepts no liability for any Ad Spend that is spent, partially spent, or otherwise consumed by Meta regardless of campaign outcome. The Client is advised to only commit Ad Spend budgets they are prepared to invest in full.
4. Fees and Payment
4.1 The Pilot Period management fee is €350, payable in full prior to campaign launch. No work will commence until payment is received and confirmed.
4.2 From Month 2 onwards, the monthly management fee is €500, payable in advance on the first day of each billing month.
4.3 All fees are exclusive of Ad Spend, which is paid separately by the Client directly to Meta.
4.4 Payments are processed via Stripe. By making payment, the Client agrees to Stripe's terms of service in addition to these Terms and Conditions.
4.5 All fees are non-refundable once the campaign has launched, except as expressly provided in Section 5.
4.6 Late or failed payments may result in immediate suspension of services. Voxera accepts no liability for campaign disruption caused by failed payments.
4.7 Voxera reserves the right to adjust pricing with 30 days written notice to the Client.
5. Lead Guarantee
5.1 Voxera guarantees a minimum of 15 Qualified Leads within the 30-day Pilot Period, subject to the conditions set out in this Section.
5.2 The guarantee is contingent on:
- The Client maintaining the minimum recommended Ad Spend of €300 for the Pilot Period.
- The Client providing full and timely access to their Facebook Business Page and Meta Ad Account.
- The Client approving ad creatives within 48 hours of submission.
- No interference by the Client with the campaign setup, targeting, or budget allocation.
5.3 If Voxera fails to deliver 15 Qualified Leads within the Pilot Period, and all conditions in 5.2 have been met, Voxera will continue providing services at no additional management fee until the guarantee is fulfilled.
5.4 The guarantee does not entitle the Client to a monetary refund of management fees under any circumstances.
5.5 Voxera is not responsible for the quality of leads beyond the Qualified Lead definition. Leads that do not convert into appointments or paying customers do not constitute a breach of this guarantee.
5.6 A Qualified Lead is defined as a form submission containing a real name, valid phone number, valid email address, and stated interest in the Client's specified service. Voxera is not responsible for verifying the accuracy of information submitted by third parties.
5.7 Disputes regarding lead qualification must be raised in writing within 7 days of lead delivery. Leads not disputed within this period are deemed accepted.
6. Limitation of Liability
6.1 To the maximum extent permitted by applicable law, Voxera shall not be liable for any indirect, consequential, incidental, special, or punitive damages arising from or related to the provision of services, including but not limited to loss of revenue, loss of profits, loss of business, or loss of data.
6.2 Voxera's total aggregate liability to the Client shall not exceed the total management fees paid by the Client to Voxera in the three months preceding the event giving rise to the claim.
6.3 Voxera makes no warranties, express or implied, regarding campaign performance, lead volume beyond the guarantee, conversion rates, or return on investment.
6.4 Voxera is not liable for any actions, decisions, or omissions of Meta Platforms Inc., including but not limited to ad account restrictions, policy changes, or platform outages.
6.5 Voxera is not liable for the Client's failure to follow up with leads in a timely manner or for any lost business resulting from delayed or failed follow-up by the Client.
6.6 Nothing in these Terms and Conditions shall limit liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
7. Intellectual Property
7.1 All ad creatives, copy, strategies, campaign structures, and materials created by Voxera remain the intellectual property of Voxera unless otherwise agreed in writing.
7.2 The Client grants Voxera a non-exclusive licence to use the Client's name, logo, and brand materials solely for the purpose of providing the agreed services.
7.3 The Client warrants that any materials provided to Voxera do not infringe the intellectual property rights of any third party. The Client indemnifies Voxera against any claims arising from such infringement.
8. Confidentiality
8.1 Both parties agree to keep confidential any proprietary or sensitive information shared in the course of the Agreement and not to disclose such information to any third party without prior written consent.
8.2 This obligation does not apply to information that is publicly available, required to be disclosed by law, or independently developed by either party.
9. Data Protection
9.1 Voxera will handle all personal data in accordance with applicable data protection legislation, including GDPR and the Irish Data Protection Act 2018.
9.2 Lead data collected through Meta lead forms is processed solely for the purpose of delivering leads to the Client. Voxera does not sell, share, or use lead data for any other purpose.
9.3 The Client is responsible for ensuring their own GDPR compliance in relation to how they handle, store, and process lead data received from Voxera.
9.4 The Client's privacy policy URL must be provided to Voxera prior to campaign launch, as required by Meta's advertising policies.
10. Termination
10.1 Either party may terminate this Agreement by providing 30 days written notice.
10.2 Voxera reserves the right to terminate immediately and without notice if the Client fails to make payment within 7 days of the due date, breaches any material term, engages in conduct harmful to Voxera's reputation, or provides false or misleading information.
10.3 Upon termination, all outstanding fees become immediately due and payable. No refund of management fees will be issued for any remaining period, except as expressly stated in Section 5.
10.4 Upon termination, Voxera will cease all campaign activity and provide the Client with a final lead report.
11. Indemnification
11.1 The Client agrees to indemnify, defend, and hold harmless Voxera, its owner, agents, and representatives from and against any and all claims, damages, losses, liabilities, costs, and expenses arising from the Client's breach of these Terms, use of services, any third party claims arising from the Client's business operations, or any intellectual property infringement caused by materials provided by the Client.
12. Dispute Resolution
12.1 In the event of a dispute, both parties agree to attempt informal resolution by written notice within 14 days before pursuing any formal legal remedy.
12.2 If the dispute cannot be resolved informally, both parties agree to attempt mediation before commencing legal proceedings.
12.3 These Terms and Conditions are governed by the laws of Ireland. Both parties submit to the exclusive jurisdiction of the Irish courts.
13. General Provisions
13.1 These Terms and Conditions constitute the entire agreement between Voxera and the Client and supersede all prior agreements.
13.2 If any provision is found to be unenforceable, the remaining provisions continue in full force and effect.
13.3 Failure by Voxera to enforce any provision shall not constitute a waiver of that provision.
13.4 Voxera reserves the right to update these Terms and Conditions with 14 days notice to active clients.
13.5 These Terms and Conditions do not create any partnership, employment, or agency relationship between Voxera and the Client.
13.6 The Client may not assign or transfer any rights or obligations under this Agreement without prior written consent from Voxera.
14. Acceptance
By engaging Voxera services, making payment, or signing below, the Client confirms they have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
Client Signature: __________________________
Client Name (Print): __________________________
Business Name: __________________________
Date: __________________________
Voxera Representative: Charlie Lee